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WEBHOOK
EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED
{
  "customer": {
    "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "name": "Jack Webhook",
    "email": null,
    "source_id": "jck-wbhk",
    "metadata": {
      "region": "EMEA",
      "sign-up": "true"
    },
    "object": "customer"
  },
  "order": {
    "id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
    "source_id": null,
    "status": "CANCELED",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "referrer_id": null,
    "amount": 11499,
    "total_amount": 11499,
    "items": [
      {
        "object": "order_item",
        "product_id": "prod_0df14b684f58f282d4",
        "quantity": 1,
        "amount": 3500,
        "price": 3500,
        "subtotal_amount": 3500
      },
      {
        "object": "order_item",
        "product_id": "prod_0de0c540ad917bb410",
        "quantity": 1,
        "amount": 7999,
        "price": 7999,
        "subtotal_amount": 7999
      }
    ],
    "metadata": {},
    "created_at": "2024-03-13T17:35:58.482Z",
    "updated_at": "2024-03-14T09:11:53.803Z",
    "object": "order"
  },
  "campaign": {
    "id": "camp_iRMdcq07g9W4dOSRXuTovupi",
    "name": "Spring Discounts",
    "campaign_type": "DISCOUNT_COUPONS",
    "type": "AUTO_UPDATE",
    "is_referral_code": false,
    "voucher": {
      "type": "DISCOUNT_VOUCHER",
      "discount": {
        "type": "PERCENT",
        "units": null,
        "effect": "APPLY_TO_ORDER",
        "percent_off": 10,
        "amount_limit": 3000,
        "percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
      },
      "redemption": {
        "quantity": 1,
        "redeemed_quantity": 0
      },
      "code_config": {
        "length": 3,
        "prefix": "SPRING-2024-",
        "charset": "0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ",
        "pattern": "###",
        "postfix": ""
      }
    },
    "auto_join": false,
    "join_once": false,
    "active": true,
    "category_id": "cat_0e156dab8f2e43873a",
    "category": null,
    "metadata": {},
    "start_date": null,
    "expiration_date": null,
    "description": "Spring 2024 big campaign",
    "created_at": "2024-02-21T10:01:24.102Z",
    "updated_at": "2024-03-13T17:35:51.314Z",
    "object": "campaign"
  },
  "voucher": {
    "id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
    "code": "SPRING-2024-hOg",
    "discount": {
      "type": "PERCENT",
      "amount_limit": 3000,
      "percent_off": 10,
      "effect": "APPLY_TO_ORDER",
      "percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
    },
    "type": "DISCOUNT_VOUCHER",
    "campaign": "Spring Discounts",
    "campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
    "is_referral_code": false,
    "holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "category_id": "cat_0e156dab8f2e43873a",
    "active": true,
    "created_at": "2024-03-12T14:41:53.591Z",
    "updated_at": "2024-03-14T09:11:53.756Z",
    "redemption": {
      "quantity": 1,
      "redeemed_quantity": 0
    },
    "start_date": null,
    "expiration_date": null,
    "metadata": {},
    "object": "voucher"
  },
  "holder": {
    "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "name": "Jack Webhook",
    "email": null,
    "source_id": "jck-wbhk",
    "metadata": {
      "region": "EMEA",
      "sign-up": "true"
    },
    "object": "customer"
  },
  "promotion_tier": null,
  "promotion_stack": null,
  "redemption": {
    "id": "r_0e6ff48b91cfa02e97",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
    "date": "2024-03-13T17:35:58.535Z",
    "order": {
      "id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
      "source_id": null,
      "status": "PAID",
      "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "referrer_id": null,
      "amount": 11499,
      "discount_amount": 1150,
      "applied_discount_amount": 1150,
      "total_discount_amount": 1150,
      "total_applied_discount_amount": 1150,
      "total_amount": 10349,
      "items": [
        {
          "object": "order_item",
          "product_id": "prod_0df14b684f58f282d4",
          "quantity": 1,
          "amount": 3500,
          "price": 3500,
          "subtotal_amount": 3500
        },
        {
          "object": "order_item",
          "product_id": "prod_0de0c540ad917bb410",
          "quantity": 1,
          "amount": 7999,
          "price": 7999,
          "subtotal_amount": 7999
        }
      ],
      "metadata": {},
      "created_at": "2024-03-13T17:35:58.482Z",
      "object": "order"
    },
    "customer": {
      "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "name": "Jack Webhook",
      "email": null,
      "source_id": "jck-wbhk",
      "metadata": {
        "region": "EMEA",
        "sign-up": "true"
      },
      "object": "customer"
    },
    "result": "SUCCESS",
    "status": "SUCCEEDED",
    "voucher": {
      "id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
      "code": "SPRING-2024-hOg",
      "campaign": "Spring Discounts",
      "campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
      "active": null,
      "object": "voucher"
    },
    "metadata": {
      "location_id": []
    },
    "object": "redemption"
  },
  "redemption_rollback": {
    "id": "rr_0e70cac29fee95aa7b",
    "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
    "tracking_id": "track_8RFQINPxgc+pykybVOUEXQ==",
    "date": "2024-03-14T09:11:53.787Z",
    "order": {
      "id": "ord_p6B1A0y805yUQQaCw4bC6Fbk",
      "source_id": null,
      "status": "CANCELED",
      "customer_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "referrer_id": null,
      "amount": 11499,
      "total_amount": 11499,
      "items": [
        {
          "object": "order_item",
          "product_id": "prod_0df14b684f58f282d4",
          "quantity": 1,
          "amount": 3500,
          "price": 3500,
          "subtotal_amount": 3500
        },
        {
          "object": "order_item",
          "product_id": "prod_0de0c540ad917bb410",
          "quantity": 1,
          "amount": 7999,
          "price": 7999,
          "subtotal_amount": 7999
        }
      ],
      "metadata": {},
      "created_at": "2024-03-13T17:35:58.482Z",
      "updated_at": "2024-03-14T09:11:53.803Z",
      "object": "order"
    },
    "customer": {
      "id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "name": "Jack Webhook",
      "email": null,
      "source_id": "jck-wbhk",
      "metadata": {
        "region": "EMEA",
        "sign-up": "true"
      },
      "object": "customer"
    },
    "result": "SUCCESS",
    "status": "SUCCEEDED",
    "voucher": {
      "id": "v_eaxx9mNFwWZWZGBwkZf3JpN7yJZlU9Y7",
      "code": "SPRING-2024-hOg",
      "discount": {
        "type": "PERCENT",
        "amount_limit": 3000,
        "percent_off": 10,
        "effect": "APPLY_TO_ORDER",
        "percent_off_formula": "IF(ORDER_AMOUNT > 150;15;10)"
      },
      "type": "DISCOUNT_VOUCHER",
      "campaign": "Spring Discounts",
      "campaign_id": "camp_iRMdcq07g9W4dOSRXuTovupi",
      "is_referral_code": false,
      "holder_id": "cust_IdgAFZxYwwHctOk9pPuMu308",
      "category_id": "cat_0e156dab8f2e43873a",
      "active": true,
      "created_at": "2024-03-12T14:41:53.591Z",
      "updated_at": "2024-03-14T09:11:53.756Z",
      "redemption": {
        "quantity": 1,
        "redeemed_quantity": 0
      },
      "start_date": null,
      "expiration_date": null,
      "metadata": {},
      "object": "voucher"
    },
    "redemption": "r_0e6ff48b91cfa02e97",
    "metadata": null,
    "reason": "Spring promotion error",
    "object": "redemption_rollback"
  }
}
The EVENTS.CUSTOMER.REDEMPTION.ROLLBACK.SUCCEEDED event indicates a redemption was successfully reversed for a customer. This occurs when a previously redeemed voucher code or promotional tier has been rolled back or undone. This event is used in a webhook configured in Distributions in Voucherify dashboard.
This page documents only the event. If you need more details about the webhook payload data that includes this event, go to Introduction to webhooks page.

Body

application/json

Event data object schema for customer.redemption.rollback.succeeded.

​
customer
Simple Customer · object | null

Simplified customer data.

​
order
Simple Order · object | null

Order information.

​
campaign
Simple Campaign · object | null

Simplified campaign data.

​
voucher
Simple Voucher · object | null

Simplified voucher data.

​
holder
Simple Customer · object | null

Details about the redeemable holder.

​
promotion_tier
Simple Promotion Tier · object | null

Simplified promotion tier data.

​
promotion_stack
Simple Promotion Stack · object | null

Simplified promotion stack data.

​
redemption
Simple Redemption · object | null

Simplified redemption data.

​
redemption_rollback
Simple Redemption · object

Simplified redemption data.

Response

Webhook accepted

Last modified on May 19, 2026